Refund Policy — VinStatus

14-day refund guarantee

You can request a full or partial refund of the report price within 14 days of purchase if you have a valid reason from those listed below.

1 Refund request deadlines

A refund request for a vehicle history report must be submitted within 14 days of the purchase date. If a refund request is not received within this period, a refund is not possible.

Please note: using any vehicle history report when buying a vehicle is at your own risk. We are not responsible for the decisions you make based on our reports.

2 When a refund is possible

A refund is provided if one of the following valid reasons applies:

✓

Double chargeYou were charged twice for the same report.

✓

Report not generatedDue to technical reasons on our side, the report was not delivered.

✓

Unauthorized transactionThe payment was made without your consent (after confirmation by the bank).

✓

Material errors in the reportConfirmed errors caused by us, not related to third-party sources.

✓

Delay of more than 24 hoursReport delivery was delayed by more than 24 hours without notice.

✓

Other valid reasonsConsidered individually by support.

3 When a refund is not possible

A refund is not provided in the following cases:

Lack of data in the reportThe amount of information depends on the VIN and available databases — this is not a service defect.

Inaccuracies from third-party sourcesData is provided "as is" from official databases (NHTSA, EPA, MarketCheck, etc.).

Error in the VINIf you accidentally entered an incorrect VIN — we recommend double-checking before payment.

Subscription not cancelled before renewalThe subscription can be cancelled at any time in your account.

More than 14 days have passedThe request was submitted after the refund period expired.

You didn't like the report contentFor example, the absence of accident records is a feature of the data for a specific VIN.

4 How to request a refund

To request a refund, follow these steps:

Fill in the form at the bottom of the page or write to info@vinstatus.store.
Provide details: order email, VIN, payment date, refund reason.
Attach evidence (optional): a screenshot of the error, a statement showing the double charge, a fragment of the problematic report.
Wait for a reply — we'll review the request within 24 hours on business days.

After the refund is approved, the money will return to the same card used for payment.

5 Review and crediting times

Request review: up to 24 hours on business days.
Refund via Stripe: initiated immediately after approval.
Crediting to the card: 3–5 business days for most banks, 5–10 days for some international cards.

The exact crediting time depends on your issuing bank. If the money hasn't arrived within 10 business days, contact us and attach a screenshot of your statement.

6 Cancelling the subscription

If you want to stop further subscription charges (but not get a refund for past periods), you can do this yourself in your account. An account is not created automatically after payment — you need to register first:

Register on the Register page using the same email used to buy the report. A 6-digit confirmation code will be emailed to you.
Log in to your account with the email and password you set at registration.
Go to the Subscription section.
Click "Cancel subscription" and type the word CANCEL to confirm.

After cancellation, access to reports remains until the end of the paid period. No further charges are made.

7 Request form

If you believe your case qualifies for a refund, fill in the form and we'll contact you within 24 hours: